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Animal and Customer Care Technician

The Animal and Customer Care Technician is responsible for the care of animals in the shelter, ensuring that animals are fed and exercised daily as instructed. They provide friendly customer service while assisting with pet adoptions, animal intakes, and other client services. The ACCT also performs basic office administration and cleaning. They play an important role on a hard-working team that is dedicated to upholding the mission of the Bucks County SPCA.


  • Handle animals properly, humanely, and with compassion
  • Ensure animals are fed, groomed, and exercised daily according to shelter procedures and veterinarian’s instructions
  • Document food and water intake and excretions, notifying Shelter Management and veterinarians about abnormalities according to shelter procedures
  • Stock supplies for exam rooms, treatment rooms, or food storage
  • Clean and sanitize animal areas daily, including vacuuming and mopping floors, cleaning surfaces, laundry, and cleaning bowls and litter pans
  • Provide excellent customer service through courteous, prompt, helpful service to shelter visitors, volunteers, and staff
  • Understand and articulate Bucks County SPCA policies in a positive and effective manner
  • Assist with pet adoptions, animal intake, and other client services
  • Provide basic office support such as answering and directing phone calls, filing, and data entry
  • Maintain equipment and bring to attention of management equipment that needs repair
  • Perform other duties as assigned


  • High school diploma or equivalent preferred
  • Valid driver’s license and a good driving record
  • Experience with animal care preferred
  • Mid-level computer skills and use of standard office equipment
  • Ability to take direction and work positively in a team environment
  • Physical requirements include ability to talk, hear, and see, as well as sit, stand, walk, regularly lift and move up to 60 lbs.

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