The Clinic Client Services Coordinator is primarily responsible for managing the client communications and surgery scheduling of the BCSPCA outpatient public spay/neuter clinic and balancing that with the internal need for medical services for our shelter animals. The Clinic Client Services Coordinator is also responsible for managing clinic inventory of medical supplies, pharmaceuticals, and other necessary items. The Clinic Client Services Coordinator will also back up the clinic staff by scheduling foster and shelter animals for examinations as needed. While this position is primarily based in our Quakertown location, one to two days a week in our Lahaska location will be required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manage public clinic client appointment schedules and reminder phone calls for both the Quakertown and Lahaska shelters
- Organize public client paperwork and maintain the filing system for medical records
- Perform all data entry associated with public clinic clients
- Check in public clinic clients each surgery day and assist clients with all associated paperwork
- Manage all public client post-operative communication and schedule any post-operative examinations as needed
- Perform data entry for shelter spay/neuter patients
- Maintain medical supplies in stock and complete inventory list of items to be ordered
- Order medical supplies and equipment as needed
- Willingly assist public in all aspects of BCSPCA programs. Shares information to enhance the public’s knowledge of animal welfare, as well as their knowledge of the BCSPCA’s mission and policies in a helpful, positive, and timely fashion
- Communicate proactively, openly, positively, and regularly with the Veterinarian, Shelter Supervisor, Shelter Manager, and other staff as appropriate
- Performs all job duties in an efficient, positive, helpful manner with good internal customer service to staff and volunteers
- Perform other duties as assigned
QUALIFICATIONS OF THE IDEAL CANDIDATE
- High school diploma or equivalent required
- Minimum 1 year relevant work in a veterinary clinic setting
- Demonstrated commitment to excellent customer service
- Ability to develop and maintain a good rapport with public and peers
- Ability to develop and conduct training, including material development
- Ability to take direction and work consistently with a positive attitude
- Ability to prioritize and simultaneously handle multiple projects
- Meticulous recordkeeping skills and attention to detail
- Mid-level computer skills and use of standard office equipment
- Physical requirements include ability to talk, hear, and see, as well as sit, stand, walk, regularly lift and move up to 60 lbs., and use hands to handle, feel and for fine motor skills
- Valid driver’s license
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