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Animal and Customer Care Technician

Schedule: Part-time

Location: Lahaska or Quakertown

The Animal and Customer Care Technician is responsible for the care of animals in the shelter, ensuring that animals are fed and exercised daily as instructed. They provide friendly customer service while assisting with pet adoptions, animal intakes, and other client services. The ACCT also performs basic office administration and housekeeping. They play an important role on a hard-working team that is dedicated to upholding the mission of the Bucks County SPCA.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Handle animals properly, humanely, and with compassion
  • Ensure animals are fed, groomed, and exercised daily according to shelter procedures and veterinarian’s instructions
  • Document food and water intake and excretions, notifying Shelter Management and veterinarians about abnormalities according to shelter procedures
  • Stock supplies for exam rooms, treatment rooms, or food storage
  • Clean and sanitize animal areas daily, including vacuuming and mopping floors, cleaning surfaces, laundry, and cleaning bowls and litter pans
  • Provide excellent customer service through courteous, prompt, helpful service to shelter visitors, volunteers, and staff
  • Understand and articulate Bucks County SPCA policies in a positive and effective manner
  • Assist with pet adoptions, animal intake, and other client services
  • Provide basic office support such as answering and directing phone calls, filing, and data entry
  • Maintain equipment and bring to attention of management equipment that needs repair
  • Perform other duties as assigned

QUALIFICATIONS

  • High school diploma or equivalent preferred
  • Valid driver’s license and a good driving record
  • Experience with animal care preferred
  • Mid-level computer skills and use of standard office equipment
  • Ability to take direction and work positively in a team environment
  • Physical requirements include ability to talk, hear, and see, as well as sit, stand, walk, regularly lift and move up to 60 lbs.
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Animal Behavior Assistant

Schedule: Full-time

Location: Split time between Lahaska and Quakertown

The Animal Behavior Assistant assists with handling, training, evaluating, and caring for dogs, cats, and other animals. They work closely with the Director of Animal Behavior and contribute to behavior evaluations and decisions about in-shelter and in-foster animals. The position will serve as a point of contact for staff, volunteers, and the public regarding animal behavior questions or concerns. They will also assist with the animal transport-in program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Handle animals properly, humanely, and with compassion
  • Assist with managing the flow of dogs and other animals through the shelter by ensuring timely evaluations, thorough documentation, and enrichment aimed at maximizing quality of life
  • Perform behavior assessments and evaluations; provide enrichment, training, and modification programs to enhance adoptability
  • Daily monitoring of animal mental health during behavioral work and prompt reporting of any medical or behavioral concerns
  • Provide training and socialization for special needs dogs (fearful, high energy, etc.) and shelter dog playgroup sessions
  • Regularly communicate with Director of Animal Behavior in person and through shared videos and notes
  • Maintain records of animal behavior and care needs, providing direction for other teams
  • Assist with development of training programs for staff and volunteers, serving as a primary point of contact for volunteers regarding animal behavior and training
  • Participate in behavior-related euthanasia decisions
  • Advise people who are struggling with pet behavior problems or who want to surrender a pet

QUALIFICATIONS

  • High school diploma or equivalent preferred
  • Valid driver’s license and a good driving record
  • 2+ years of experience working with dogs and cats in a shelter environment
  • 2+ years customer service experience
  • Able to perform behavior modification related to under socialization, fear, house-soiling, leash reactivity, resource guarding, impulse control, etc.
  • Positive reinforcement training with dogs and cats
  • Willing and able to work with animals of unknown disposition and/or aggressive tendencies
  • Experience with PetPoint, Fear Free Handline, and Kelly Bollen assessments preferred
  • Positive team player who can communicate clearly and respectfully to different constituent groups
  • Mid-level computer skills and use of standard office equipment
  • Physical requirements include ability to talk, hear, and see, as well as sit, stand, walk, regularly lift and move up to 60 lbs.
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Outreach Coordinator

Schedule: Full-time

Location: Lahaska

The Outreach Coordinator is a key part of the small but mighty Bucks County SPCA Outreach team. Our programs support our in-shelter services and extend the reach of the BCSPCA far beyond the walls of our facilities. We have the privilege of working with pet lovers who need our help as well as those who want to help us serve pets and people in Bucks County. Outreach programs include volunteering, fostering, community events, offsite adoptions, educational opportunities, as well as surrender prevention and pet assistance. The position is based at our Lahaska animal care facility and will primarily focus on efforts in the Central and Lower Bucks areas. Support may be needed for efforts in Upper Bucks occasionally. The Outreach Coordinator reports to the Volunteer Manager and will also work closely with the Director of Community Outreach and Foster and Offsite Manager.

ESSENTIAL DUTES & RESPONSIBILITIES

  • Directly supervises Lahaska volunteers, providing ongoing communication, evaluation, and support
  • Participates in orientation and training of volunteers and assists in creating and keeping training materials up to date
  • Regularly communicates with Outreach team, other departments, volunteers, and public
  • Participates in and leads events, both at BCSPCA and in the community
  • Participates in all other outreach programs as needed including offsite adoptions, owned pet assistance, and educational opportunities such as tours

QUALIFICATIONS

  • Communicates with compassion in a clear, positive, and educational manner in person, in writing, and on the phone
  • Mid-level computer skills and use of standard office equipment
  • Demonstrated commitment to excellent internal and external customer service
  • 1-year professional experience with animal care, cat and dog experience preferred
  • Valid driver’s license and a good driving record
  • Ability to obtain the following:
    • Report of criminal history from the Pennsylvania State Police (PSP)
    • Child Abuse History Certification from the Department of Human Services (Child Abuse)
    • Fingerprint based federal criminal history submitted through the Pennsylvania State Police or its authorized agent (FBI)
  • High school diploma or equivalent required, college degree preferred
  • Ability to work a flexible schedule to support programs’ goals, including daytime, evenings, and both weekend days
  • Thrives in a fast-paced work environment while managing multiple priorities independently and as part of a team
  • Strong recordkeeping skills and attention to detail
  • Physical requirements include ability to talk, hear, and see, as well as sit, stand, walk, regularly lift and move up to 60 lbs., and use hands to handle, feel and for fine motor skills
Apply Now

Clinic Technician

Schedule: Full-time / Part-time

Location: Quakertown / Lahaska

The Clinic Technician is responsible for assisting the Veterinarian in surgery and with medical examinations. This person will function as the primary technician at our Lahaska facility, leading the tech team on surgery and on non-surgery days. The Clinic Technician is responsible for performing daily medical rounds and weekly shelter rounds with a member of the Operations team. They will assist with the public clinic, particularly in the absence of the Clinic Manager, and serve as a back-up for appointment making, reminder phone calls, and triaging post-operative concerns. The Clinic Technician will also be assigned to perform basic animal care and husbandry, initial physical examinations for incoming animals, vaccinate and medicate shelter animals and schedule animals for examinations as needed. Please submit a resume and cover letter to HR@buckscountyspca.org.

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Staff Veterinarian

Schedule: Full-time

Location: Split time between Lahaska and Quakertown

The Shelter Medicine program is a key component in the BCSPCA’s lifesaving efforts. The Staff Veterinarian is an integral member of the Shelter Medicine department, bringing his/her knowledge of shelter animal care, shelter animal health management and surgical expertise to the team. The Staff Veterinarian will be responsible for performing surgical procedures (primarily spay/neuter of cats, dogs and rabbits) and physical examinations on healthy and sick shelter animals. This position requires knowledge of and an interest in Shelter Medicine.

The Staff Veterinarian position is an exempt, full time, 40 hours per week position, which includes one day on the weekend. This position is split between our Lahaska and Quakertown shelters. Please submit a resume and cover letter to HR@buckscountyspca.org.

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