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Animal Behavior Assistant

Schedule: Full-time; Part-time

Location: Lahaska; Quakertown

The Animal Behavior Assistant is an ideal entry level position for someone with a strong interest in animal behavior and training using science-based methods. You’ll gain hands-on experience in enrichment while working closely with our Director of Animal Behavior. In addition to working with a broad range of animals, including dogs, cats, rabbits, and other small animals, responsibilities include cleaning and preparing training areas and enrichment tools. You will interact with the public, volunteers, and shelter staff, and must be able to do so in a positive and professional manner. Opportunities exist for 1 full-time position (splitting time between our two shelters), 1 part-time position at Quakertown, 1 part-time position at Lahaska. Some evening and weekend hours required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Handles animals safely, humanely, and with compassion.
  • Prepares and delivers animal enrichment treats and tools according to shelter guidelines
  • Responsible for cleaning training rooms and equipment.
  • Assists with animal care and implementation of training programs.
  • Helps facilitate public group training classes.
  • Monitors animal well-being, identifying and reporting any medical or behavioral problems to the appropriate staff
  • Communicates regularly and directly with Director of Animal Behavior in person and by sharing video, notes, and observations on a consistent basis
  • May assist with animal behavior evaluations
  • Supports behavior and training programs by communicating instructions and information to staff and volunteers in a clear and positive manner

QUALIFICATIONS

  • High school diploma or equivalent preferred
  • Valid driver’s license and a good driving record
  • Minimum 1-year experience working or volunteering in animal health care or welfare required
  • Comfort with and ability to work with animals of unknown disposition and/or aggressive tendencies
  • Knowledge of positive reinforcement training with dogs and cats preferred
  • Excellent customer service, communications skills, and note taking skills
  • Ability to take direction and work positively in a team environment
  • Mid-level computer skills and ability to use cell phone video to share and document animal behavior
  • Physical requirements include ability to talk, hear, see, sit, stand, walk and regularly lift and move up to 60 lbs.

Animal and Customer Care Technician

Schedule: Full-time

Location: Openings at Lahaska and Quakertown

The Animal and Customer Care Technician is responsible for the care of animals in the shelter, ensuring that animals are fed and exercised daily as instructed. They provide friendly customer service while assisting with pet adoptions, animal intakes, and other client services. The ACCT also performs basic office administration and cleaning. They play an important role on a hard-working team that is dedicated to upholding the mission of the Bucks County SPCA.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Handle animals properly, humanely, and with compassion
  • Ensure animals are fed, groomed, and exercised daily according to shelter procedures and veterinarian’s instructions
  • Document food and water intake and excretions, notifying Shelter Management and veterinarians about abnormalities according to shelter procedures
  • Stock supplies for exam rooms, treatment rooms, or food storage
  • Clean and sanitize animal areas daily, including vacuuming and mopping floors, cleaning surfaces, laundry, and cleaning bowls and litter pans
  • Provide excellent customer service through courteous, prompt, helpful service to shelter visitors, volunteers, and staff
  • Understand and articulate Bucks County SPCA policies in a positive and effective manner
  • Assist with pet adoptions, animal intake, and other client services
  • Provide basic office support such as answering and directing phone calls, filing, and data entry
  • Maintain equipment and bring to attention of management equipment that needs repair
  • Perform other duties as assigned

QUALIFICATIONS

  • High school diploma or equivalent preferred
  • Valid driver’s license and a good driving record
  • Experience with animal care preferred
  • Mid-level computer skills and use of standard office equipment
  • Ability to take direction and work positively in a team environment
  • Physical requirements include ability to talk, hear, and see, as well as sit, stand, walk, regularly lift and move up to 60 lbs.

Clinic Technician

Schedule: Full-time

Location: Positions at Lahaska and Quakertown

The Clinic Technician is responsible for assisting the Veterinarian in surgery and with medical examinations. The Technician may also be assigned to perform basic animal care and husbandry, initial physical examinations for incoming animals, assist with morning veterinary rounds, vaccinate and medicate shelter animals, and schedule animals for examinations as needed. This is a full-time position, approximately 40 hours per week, and includes one weekend day. Positions open at Lahaska and Quakertown.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist the BCSPCA Veterinarian(s) with surgeries and examinations
  • Prepare animals and instruments for surgery
  • Administer anesthesia to animals and monitor anesthetized patients
  • Perform intravenous injections, venipuncture to obtain blood samples for testing, intramuscular and subcutaneous injections, and intubations on cats and dogs.
  • Collect laboratory samples, such as blood, urine, and stool for testing
  • Perform laboratory tests, such as heartworm tests, feline leukemia/FIV tests and fecal tests
  • Perform initial physical examination upon intake of animals, vaccinate and medicate as necessary
  • Administer medications, vaccines, and treatments as prescribed by the Veterinarian
  • Prepare daily vaccination schedules of animals that need booster vaccinations or treatments
  • Schedule exams for animals that need to be seen by the veterinarian
  • Maintain medical supplies in stock and complete inventory list of items to be ordered
  • Maintain all necessary controlled substance drug logs and update patient records as necessary.
  • Maintain a clean and sanitary medical facility, including sterilizing surgical and examination tools
  • Communicate proactively and positively with the Veterinarian, Shelter Supervisor, Shelter Manager, and other staff
  • Performs all job duties in an efficient and positive manner
  • Willingly assists public in all aspects of BCSPCA programs. Shares information to enhance the public’s knowledge of animal welfare, as well as their knowledge of the BCSPCA’s mission and policies.

QUALIFICATIONS OF THE IDEAL CANDIDATE

  • High school diploma or equivalent required
  • Veterinary technician degree preferred
  • College degree preferred
  • Minimum 1-year relevant work or veterinary technician experience
  • Valid driver’s license
  • Demonstrated commitment to excellent customer service
  • Ability to develop and conduct training, including material development
  • Ability to take direction and work consistently with a positive attitude
  • Ability to prioritize and simultaneously handle multiple projects
  • Meticulous recordkeeping skills and attention to detail
  • Ability to work in a positive manner in a team environment to assure all BCSPCAs goals are met
  • Mid-level computer skills and use of standard office equipment
  • Physical requirements include ability to talk, hear, and see, as well as sit, stand, walk, regular lift and move up to 60 lbs., and use of hands to handle, feel and for fine motor skills
  • Ability to work independently and as part of a team

Clinic Client Services Coordinator

Schedule: Full-time

Location: Quakertown with 1-2 days at Lahaska each week

The Clinic Client Services Coordinator is primarily responsible for managing the client communications and surgery scheduling of the BCSPCA outpatient public spay/neuter clinic and balancing that with the internal need for medical services for our shelter animals. The Clinic Client Services Coordinator is also responsible for managing clinic inventory of medical supplies, pharmaceuticals, and other necessary items. The Clinic Client Services Coordinator will also back up the clinic staff by scheduling foster and shelter animals for examinations as needed. While this position is primarily based in our Quakertown location, one to two days a week in our Lahaska location will be required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage public clinic client appointment schedules and reminder phone calls for both the Quakertown and Lahaska shelters
  • Organize public client paperwork and maintain the filing system for medical records
  • Perform all data entry associated with public clinic clients
  • Check in public clinic clients each surgery day and assist clients with all associated paperwork
  • Manage all public client post-operative communication and schedule any post-operative examinations as needed
  • Perform data entry for shelter spay/neuter patients
  • Maintain medical supplies in stock and complete inventory list of items to be ordered
  • Order medical supplies and equipment as needed
  • Willingly assist public in all aspects of BCSPCA programs. Shares information to enhance the public’s knowledge of animal welfare, as well as their knowledge of the BCSPCA’s mission and policies in a helpful, positive, and timely fashion
  • Communicate proactively, openly, positively, and regularly with the Veterinarian, Shelter Supervisor, Shelter Manager, and other staff as appropriate
  • Performs all job duties in an efficient, positive, helpful manner with good internal customer service to staff and volunteers
  • Perform other duties as assigned

QUALIFICATIONS OF THE IDEAL CANDIDATE

  • High school diploma or equivalent required
  • Minimum 1 year relevant work in a veterinary clinic setting
  • Demonstrated commitment to excellent customer service
  • Ability to develop and maintain a good rapport with public and peers
  • Ability to develop and conduct training, including material development
  • Ability to take direction and work consistently with a positive attitude
  • Ability to prioritize and simultaneously handle multiple projects
  • Meticulous recordkeeping skills and attention to detail
  • Mid-level computer skills and use of standard office equipment
  • Physical requirements include ability to talk, hear, and see, as well as sit, stand, walk, regularly lift and move up to 60 lbs., and use hands to handle, feel and for fine motor skills
  • Valid driver’s license

Outreach Assistant – Lahaska

Schedule: Full-time

Location: Lahaska

Bucks County SPCA (BCSPCA) Outreach Assistants are a key part of the small but mighty Community Outreach team. Our programs support in-shelter services and extend the reach of the BCSPCA beyond the walls of our facilities. We work with pet lovers who want to help us serve pets and people in Bucks County as well as those who need our help. Outreach programs include volunteering, fostering, offsite adoptions, educational opportunities, community events, and owned pet assistance. The position is based at our Lahaska animal care facility and focuses on efforts in the Central and Lower Bucks areas but also includes some travel within the county and occasional time at our Quakertown animal care facility. Outreach Assistants report to the Volunteer Manager and also work closely with the Director of Community Outreach and Foster and Offsite Adoption Manager.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Under guidance of the Volunteer Manager, assists Lahaska volunteers and provides ongoing communication and support
  • Assists with recruitment, onboarding, and training of volunteers
  • Regularly communicates via email, in person, and over the phone, with colleagues, volunteers and members of the public, regarding departmental and organizational needs, updates, and services
  • Supports all aspects of the foster program, including pickup and return of foster animals and supply management
  • Participates in all other outreach programs as needed including educational opportunities such as tours, presentations, and service projects, and events

QUALIFICATIONS

  • Minimum 1 year professional or volunteer experience in community outreach preferred
  • Passionate people-person who loves making connections with the community
  • Communicates with compassion in a clear, positive, and instructive manner
  • Commitment to the mission of the Bucks County SPCA
  • Demonstrated commitment to excellent internal and external customer service
  • Mid-level computer skills and use of standard office equipment
  • Valid driver’s license
  • Ability to obtain the following: Report of criminal history from the Pennsylvania State Police (PSP); Child Abuse History Certification from the Department of Human Services (Child Abuse); Fingerprint based federal criminal history submitted through the Pennsylvania State Police or its authorized agent (FBI)
  • High school diploma or equivalent required, college degree preferred
  • Ability to work a flexible schedule to support programs’ goals including daytime, some evenings, and one weekend day
  • Thrives in a fast-paced work environment while managing multiple priorities independently and as a team
  • Strong recordkeeping skills and attention to detail
  • Physical requirements include ability to talk, hear, and see, as well as sit, stand, walk, regularly lift and move up to 60 lbs., and use hands to handle, feel and for fine motor skills

Outreach Assistant – Quakertown

Schedule: Full-time

Location: Quakertown

Bucks County SPCA (BCSPCA) Outreach Assistants are a key part of the small but mighty Community Outreach team. Our programs support in-shelter services and extend the reach of the BCSPCA beyond the walls of our facilities. We work with pet lovers who want to help us serve pets and people in Bucks County as well as those who need our help. Outreach programs include volunteering, fostering, offsite adoptions, educational opportunities, community events, and owned pet assistance. The position is based at our Quakertown animal care facility and focuses on efforts in the Upper Bucks area but also includes some travel within the county and occasional time at our Lahaska animal care facility. Outreach Assistants report to the Volunteer Manager and also work closely with the Director of Community Outreach and Foster and Offsite Adoption Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Under guidance of the Volunteer Manager, assists Quakertown volunteers and provides ongoing communication and support
  • Assists with recruitment, onboarding, and training of volunteers
  • Regularly communicates via email, in person, and over the phone, with colleagues, volunteers and members of the public, regarding departmental and organizational needs, updates, and services
  • Supports all aspects of the foster program, including pickup and return of foster animals and supply management
  • Participates in all other outreach programs as needed including educational opportunities such as tours, presentations, and service projects, and events

QUALIFICATIONS OF THE IDEAL CANDIDATE

  • Minimum 1 year professional or volunteer experience in community outreach preferred
  • Passionate people-person who loves making connections with the community
  • Communicates with compassion in a clear, positive, and instructive manner
  • Commitment to the mission of the Bucks County SPCA
  • Demonstrated commitment to excellent internal and external customer service
  • Mid-level computer skills and use of standard office equipment
  • Valid driver’s license and a good driving record
  • Ability to obtain the following: Report of criminal history from the Pennsylvania State Police (PSP);Child Abuse History Certification from the Department of Human Services (Child Abuse); Fingerprint based federal criminal history submitted through the Pennsylvania State Police or its authorized agent (FBI)
  • High school diploma or equivalent required, college degree preferred
  • Ability to work a flexible schedule to support programs’ goals, including daytime, some evenings, and one weekend day
  • Thrives in a fast-paced work environment while managing multiple priorities independently and as a team
  • Strong recordkeeping skills and attention to detail
  • Physical requirements include ability to talk, hear, and see, as well as sit, stand, walk, regularly lift and move up to 60 lbs., and use hands to handle, feel and for fine motor skills

Staff Veterinarian

Schedule: Full-time

Location: Split time between Lahaska and Quakertown

The Shelter Medicine program is a key component in the BCSPCA’s lifesaving efforts. The Staff Veterinarian is an integral member of the Shelter Medicine department, bringing his/her knowledge of shelter animal care, shelter animal health management and surgical expertise to the team. The Staff Veterinarian will be responsible for performing surgical procedures (primarily spay/neuter of cats, dogs and rabbits) and physical examinations on healthy and sick shelter animals. This position requires knowledge of and an interest in Shelter Medicine.

The Staff Veterinarian position is an exempt, full time, 40 hours per week position, which includes one day on the weekend. This position is split between our Lahaska and Quakertown shelters.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Maintain a focus on achieving the BCSPCA mission and places the good of the organization before the good of any single individual, animal, or department.
  • Ensure the humane medical care and treatment of animals always
  • Handle animals both fractious and calm safely, models and teaches such handling
  • Conduct self always in a professional manner
  • Carries out components of shelter medicine program at both BCSPCA locations including future offsite adoption locations
  • Competently examine, diagnose, prescribe and treat animals in shelter
  • Administer vaccines and perform other routine services, including client education, connected with preventative health maintenance
  • Perform emergency triage and stabilization of ill and injured animals
  • Perform adult and pediatric sterilizations and other routine soft tissue surgeries
  • Examine shelter animals and recommend treatment and assesses prognosis
  • Interpret diagnostic tests
  • Administer medication both oral and injections, including IV, IM, SQ
  • Administer controlled substances and keep an accurate log
  • Maintain accurate and complete medical records
  • Maintain a positive work ethic and rapport with staff and clients, including facilitating conflict resolution as needed in a professional manner
  • Participate in humane investigations (examines, documents, and treats cruelty cases)
  • Communicate complex medical issues with public clinic clients, staff, volunteers and adopters as needed
  • Responsible for cleanliness and safety of clinic areas both locations
  • Cultivate positive relationships with customers, volunteers and co-workers through professional, courteous and educational interactions
  • Responsible for the veterinary component of the decision-making process regarding which animals to euthanize and humanely euthanizes animals when necessary
  • Communicate proactively, openly, positively and regularly with the Executive Director, the shelter staffs, the community outreach department, the cruelty investigation team, the communications/development team, the animal behavior department, other veterinary professionals, and other BCSPCA staff and volunteers as appropriate
  • Possess the following knowledge and/or skills:
    • Animal shelter facility design and operation
    • Animal husbandry–including housing, nutrition, sanitation and disinfection
    • Preventive medicine, including vaccination
    • Infectious disease prevention, diagnosis and treatment
  • Perform other duties as needed

QUALIFICATIONS

  • Graduation from a school of veterinary medicine with a VMD/DVM degree or equivalent
  • Advanced training in shelter medicine and/or veterinary forensics preferred
  • Must hold valid VMD/DVM license in the State of Pennsylvania
  • Must hold or be eligible to hold accreditation from the USDA
  • Valid State of Pennsylvania or New Jersey driver’s license and a good driving record
  • Must be able to work independently with minimal supervision
  • Must be self-directed and self-motivated
  • Good conflict resolution skills
  • Must have good communication and customer service skills
  • Must have flexibility and commitment to be a team player
  • Ability to handle stress and emotional issues that frequently occur in a humane shelter/clinic setting
  • Must be able to multi-task
  • Basic computer skills consist of MS Office and PetPoint
  • Use of standard office equipment including but not limited to fax machines, scanners, copy machines, and printers
  • Excellent skills in math and calculations, including an understanding of shelter statistics
  • Serve as an animal advocate always
  • Good decision making and organizational skills as well as attention to detail
  • Ability to use logic and reason to resolve problems
  • Maintain a professional appearance always
  • Ability to carry out changes in policies and procedures whether in agreement or not
  • Ability to interpret animal behavior and stress level
  • Good time management skills
  • Willingness to work flexible hours including above and beyond an 8-hour day as needed
  • Willingness to work a flexible schedule of weekdays as needed to support weekend neutering and/or microchipping clinics, for example
  • Ability to work in a positive manner in a team environment to assure all BCSPCA’s goals are met
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