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Animal and Customer Care Technician Full-Time

Schedule: Full-time

Location: Openings in Lahaska and Quakertown

The Animal and Customer Care Technician is responsible for the care of animals in the shelter, ensuring that animals are fed and exercised daily as instructed. They provide friendly customer service while assisting with pet adoptions, animal intakes, and other client services. The ACCT also performs basic office administration and housekeeping. They play an important role on a hard-working team that is dedicated to upholding the mission of the Bucks County SPCA.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Handle animals properly, humanely, and with compassion
  • Ensure animals are fed, groomed, and exercised daily according to shelter procedures and veterinarian’s instructions
  • Document food and water intake and excretions, notifying Shelter Management and veterinarians about abnormalities according to shelter procedures
  • Stock supplies for exam rooms, treatment rooms, or food storage
  • Clean and sanitize animal areas daily, including vacuuming and mopping floors, cleaning surfaces, laundry, and cleaning bowls and litter pans
  • Provide excellent customer service through courteous, prompt, helpful service to shelter visitors, volunteers, and staff
  • Understand and articulate Bucks County SPCA policies in a positive and effective manner
  • Assist with pet adoptions, animal intake, and other client services
  • Provide basic office support such as answering and directing phone calls, filing, and data entry
  • Maintain equipment and bring to attention of management equipment that needs repair
  • Perform other duties as assigned

QUALIFICATIONS

  • High school diploma or equivalent preferred
  • Valid driver’s license and a good driving record
  • Experience with animal care preferred
  • Mid-level computer skills and use of standard office equipment
  • Ability to take direction and work positively in a team environment
  • Physical requirements include ability to talk, hear, and see, as well as sit, stand, walk, regularly lift and move up to 60 lbs.

Animal and Customer Care Technician Part-Time

Schedule: Part-time

Location: Lahaska

The Animal and Customer Care Technician is responsible for the care of animals in the shelter, ensuring that animals are fed and exercised daily as instructed. They provide friendly customer service while assisting with pet adoptions, animal intakes, and other client services. The ACCT also performs basic office administration and housekeeping. They play an important role on a hard-working team that is dedicated to upholding the mission of the Bucks County SPCA.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Handle animals properly, humanely, and with compassion
  • Ensure animals are fed, groomed, and exercised daily according to shelter procedures and veterinarian’s instructions
  • Document food and water intake and excretions, notifying Shelter Management and veterinarians about abnormalities according to shelter procedures
  • Stock supplies for exam rooms, treatment rooms, or food storage
  • Clean and sanitize animal areas daily, including vacuuming and mopping floors, cleaning surfaces, laundry, and cleaning bowls and litter pans
  • Provide excellent customer service through courteous, prompt, helpful service to shelter visitors, volunteers, and staff
  • Understand and articulate Bucks County SPCA policies in a positive and effective manner
  • Assist with pet adoptions, animal intake, and other client services
  • Provide basic office support such as answering and directing phone calls, filing, and data entry
  • Maintain equipment and bring to attention of management equipment that needs repair
  • Perform other duties as assigned

QUALIFICATIONS

  • High school diploma or equivalent preferred
  • Valid driver’s license and a good driving record
  • Experience with animal care preferred
  • Mid-level computer skills and use of standard office equipment
  • Ability to take direction and work positively in a team environment
  • Physical requirements include ability to talk, hear, and see, as well as sit, stand, walk, regularly lift and move up to 60 lbs.

Clinic Client Services Coordinator

Schedule: Full-time

Location: Quakertown with 1-2 days at Lahaska each week

The Clinic Client Services Coordinator is primarily responsible for managing the client communications and surgery scheduling of the BCSPCA outpatient public spay/neuter clinic and balancing that with the internal need for medical services for our shelter animals. The Clinic Client Services Coordinator is also responsible for managing clinic inventory of medical supplies, pharmaceuticals, and other necessary items. The Clinic Client Services Coordinator will also back up the clinic staff by scheduling foster and shelter animals for examinations as needed. While this position is primarily based in our Quakertown location, one to two days a week in our Lahaska location will be required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage public clinic client appointment schedules and reminder phone calls for both the Quakertown and Lahaska shelters
  • Organize public client paperwork and maintain the filing system for medical records
  • Perform all data entry associated with public clinic clients
  • Check in public clinic clients each surgery day and assist clients with all associated paperwork
  • Manage all public client post-operative communication and schedule any post-operative examinations as needed
  • Perform data entry for shelter spay/neuter patients
  • Maintain medical supplies in stock and complete inventory list of items to be ordered
  • Order medical supplies and equipment as needed
  • Willingly assist public in all aspects of BCSPCA programs. Shares information to enhance the public’s knowledge of animal welfare, as well as their knowledge of the BCSPCA’s mission and policies in a helpful, positive, and timely fashion
  • Communicate proactively, openly, positively, and regularly with the Veterinarian, Shelter Supervisor, Shelter Manager, and other staff as appropriate
  • Performs all job duties in an efficient, positive, helpful manner with good internal customer service to staff and volunteers
  • Perform other duties as assigned

QUALIFICATIONS OF THE IDEAL CANDIDATE

  • High school diploma or equivalent required
  • Minimum 1 year relevant work in a veterinary clinic setting
  • Demonstrated commitment to excellent customer service
  • Ability to develop and maintain a good rapport with public and peers
  • Ability to develop and conduct training, including material development
  • Ability to take direction and work consistently with a positive attitude
  • Ability to prioritize and simultaneously handle multiple projects
  • Meticulous recordkeeping skills and attention to detail
  • Mid-level computer skills and use of standard office equipment
  • Physical requirements include ability to talk, hear, and see, as well as sit, stand, walk, regularly lift and move up to 60 lbs., and use hands to handle, feel and for fine motor skills
  • Valid driver’s license

Clinic Technician Manager

Schedule: Full-time

Location: Lahaska and Quakertown

The Clinic Technician Manager is primarily responsible for managing the technician and assistant staff, and providing secondary support to the shelter’s outpatient Clinic Client Services Coordinator. The Clinic Technician Manager will assist the clinic staff during surgery hours and may also be assigned to perform basic animal care and husbandry, initial physical examinations for incoming animals, assist with veterinary rounds, vaccinate and medicate shelter animals, and schedule animals for examinations as needed. This is a full-time position with time split between BCSPCA’s Lahaska and Quakertown shelters.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary Responsibilities:

  • Manage technician and technician assistant staff
  • Train new technician and assistant staff as they come onboard
  • Provide ongoing training and support to the technician and assistant staff as needed
  • Provide lunch break relief for technician staff on surgery days, filling in for their positions as needed
  • Maintain inventory of all controlled substances
  • Assist clinic staff in all aspects of surgery when needed including, but not limited to:
    • Preparing animals and instruments for surgery
    • Administering anesthesia to animals and monitors anesthetized patients
    • Performing intravenous injections, venipuncture to obtain blood samples for testing, intramuscular and subcutaneous injections, and intubations on cats and dogs.
    • Performing in-house tests, such as heartworm tests, feline leukemia/FIV tests and fecal tests
  • Oversee and perform, as necessary, the primary duties of Clinic Technicians

Secondary Responsibilities:

  • Serve as back up for Clinic Client Services Coordinator

QUALIFICATIONS OF THE IDEAL CANDIDATE

  • High school diploma or equivalent required
  • Veterinary technician degree and active license preferred
  • College degree preferred
  • Minimum 3 years relevant work or veterinary technician experience
  • Demonstrated commitment to excellent customer service
  • Ability to develop and maintain a good rapport with public and peers
  • Ability to develop and conduct training, including material development
  • Ability to take direction and work consistently with a positive attitude
  • Ability to prioritize and simultaneously handle multiple projects
  • Meticulous recordkeeping skills and attention to detail
  • Mid-level computer skills and use of standard office equipment
  • Physical requirements include ability to talk, hear, and see, as well as sit, stand, walk, regularly lift and move up to 60 lbs., and use hands to handle, feel and for fine motor skills
  • Valid driver’s license

Clinic Technician

Schedule: Full-time

Location: Lahaska or Quakertown

The Clinic Technician is responsible for assisting the Veterinarian in surgery and with medical examinations. The Technician may also be assigned to perform basic animal care and husbandry, initial physical examinations for incoming animals, assist with morning veterinary rounds, vaccinate and medicate shelter animals, and schedule animals for examinations as needed. This is a full-time position, approximately 40 hours per week, and includes one weekend day. Positions open at Lahaska and Quakertown.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist the BCSPCA Veterinarian(s) with surgeries and examinations
  • Prepare animals and instruments for surgery
  • Administer anesthesia to animals and monitor anesthetized patients
  • Perform intravenous injections, venipuncture to obtain blood samples for testing, intramuscular and subcutaneous injections, and intubations on cats and dogs.
  • Collect laboratory samples, such as blood, urine, and stool for testing
  • Perform laboratory tests, such as heartworm tests, feline leukemia/FIV tests and fecal tests
  • Perform initial physical examination upon intake of animals, vaccinate and medicate as necessary
  • Administer medications, vaccines, and treatments as prescribed by the Veterinarian
  • Prepare daily vaccination schedules of animals that need booster vaccinations or treatments
  • Schedule exams for animals that need to be seen by the veterinarian
  • Maintain medical supplies in stock and complete inventory list of items to be ordered
  • Maintain all necessary controlled substance drug logs and update patient records as necessary.
  • Maintain a clean and sanitary medical facility, including sterilizing surgical and examination tools
  • Communicate proactively and positively with the Veterinarian, Shelter Supervisor, Shelter Manager, and other staff
  • Performs all job duties in an efficient and positive manner
  • Willingly assists public in all aspects of BCSPCA programs. Shares information to enhance the public’s knowledge of animal welfare, as well as their knowledge of the BCSPCA’s mission and policies.

QUALIFICATIONS OF THE IDEAL CANDIDATE

  • High school diploma or equivalent required
  • Veterinary technician degree preferred
  • College degree preferred
  • Minimum 1-year relevant work or veterinary technician experience
  • Valid driver’s license
  • Demonstrated commitment to excellent customer service
  • Ability to develop and conduct training, including material development
  • Ability to take direction and work consistently with a positive attitude
  • Ability to prioritize and simultaneously handle multiple projects
  • Meticulous recordkeeping skills and attention to detail
  • Ability to work in a positive manner in a team environment to assure all BCSPCAs goals are met
  • Mid-level computer skills and use of standard office equipment
  • Physical requirements include ability to talk, hear, and see, as well as sit, stand, walk, regular lift and move up to 60 lbs., and use of hands to handle, feel and for fine motor skills
  • Ability to work independently and as part of a team

Staff Veterinarian

Schedule: Full-time

Location: Split time between Lahaska and Quakertown

The Shelter Medicine program is a key component in the BCSPCA’s lifesaving efforts. The Staff Veterinarian is an integral member of the Shelter Medicine department, bringing his/her knowledge of shelter animal care, shelter animal health management and surgical expertise to the team. The Staff Veterinarian will be responsible for performing surgical procedures (primarily spay/neuter of cats, dogs and rabbits) and physical examinations on healthy and sick shelter animals. This position requires knowledge of and an interest in Shelter Medicine.

The Staff Veterinarian position is an exempt, full time, 40 hours per week position, which includes one day on the weekend. This position is split between our Lahaska and Quakertown shelters.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Maintain a focus on achieving the BCSPCA mission and places the good of the organization before the good of any single individual, animal, or department.
  • Ensure the humane medical care and treatment of animals always
  • Handle animals both fractious and calm safely, models and teaches such handling
  • Conduct self always in a professional manner
  • Carries out components of shelter medicine program at both BCSPCA locations including future offsite adoption locations
  • Competently examine, diagnose, prescribe and treat animals in shelter
  • Administer vaccines and perform other routine services, including client education, connected with preventative health maintenance
  • Perform emergency triage and stabilization of ill and injured animals
  • Perform adult and pediatric sterilizations and other routine soft tissue surgeries
  • Examine shelter animals and recommend treatment and assesses prognosis
  • Interpret diagnostic tests
  • Administer medication both oral and injections, including IV, IM, SQ
  • Administer controlled substances and keep an accurate log
  • Maintain accurate and complete medical records
  • Maintain a positive work ethic and rapport with staff and clients, including facilitating conflict resolution as needed in a professional manner
  • Participate in humane investigations (examines, documents, and treats cruelty cases)
  • Communicate complex medical issues with public clinic clients, staff, volunteers and adopters as needed
  • Responsible for cleanliness and safety of clinic areas both locations
  • Cultivate positive relationships with customers, volunteers and co-workers through professional, courteous and educational interactions
  • Responsible for the veterinary component of the decision-making process regarding which animals to euthanize and humanely euthanizes animals when necessary
  • Communicate proactively, openly, positively and regularly with the Executive Director, the shelter staffs, the community outreach department, the cruelty investigation team, the communications/development team, the animal behavior department, other veterinary professionals, and other BCSPCA staff and volunteers as appropriate
  • Possess the following knowledge and/or skills:
    • Animal shelter facility design and operation
    • Animal husbandry–including housing, nutrition, sanitation and disinfection
    • Preventive medicine, including vaccination
    • Infectious disease prevention, diagnosis and treatment
  • Perform other duties as needed

QUALIFICATIONS

  • Graduation from a school of veterinary medicine with a VMD/DVM degree or equivalent
  • Advanced training in shelter medicine and/or veterinary forensics preferred
  • Must hold valid VMD/DVM license in the State of Pennsylvania
  • Must hold or be eligible to hold accreditation from the USDA
  • Valid State of Pennsylvania or New Jersey driver’s license and a good driving record
  • Must be able to work independently with minimal supervision
  • Must be self-directed and self-motivated
  • Good conflict resolution skills
  • Must have good communication and customer service skills
  • Must have flexibility and commitment to be a team player
  • Ability to handle stress and emotional issues that frequently occur in a humane shelter/clinic setting
  • Must be able to multi-task
  • Basic computer skills consist of MS Office and PetPoint
  • Use of standard office equipment including but not limited to fax machines, scanners, copy machines, and printers
  • Excellent skills in math and calculations, including an understanding of shelter statistics
  • Serve as an animal advocate always
  • Good decision making and organizational skills as well as attention to detail
  • Ability to use logic and reason to resolve problems
  • Maintain a professional appearance always
  • Ability to carry out changes in policies and procedures whether in agreement or not
  • Ability to interpret animal behavior and stress level
  • Good time management skills
  • Willingness to work flexible hours including above and beyond an 8-hour day as needed
  • Willingness to work a flexible schedule of weekdays as needed to support weekend neutering and/or microchipping clinics, for example
  • Ability to work in a positive manner in a team environment to assure all BCSPCA’s goals are met
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